Returns

We will accept most any item we sell as a return for full credit minus shipping costs and restocking fees within 30 days of receiving the product(s), except specially fabricated and special order items listed below. After 30 days, the product’s manufacturer becomes responsible within the limitations of their specific warranties. You are responsible for shipping charges back to us.

All returned items must have an RMA number. Mark the RMA number clearly on the outside of the package or on the shipping label. Call 888-518-9890 always before returning an item.

You must return the item(s) in its original condition and in its original packaging. Please place the items in original box inside another box to protect the original. The customer is responsible for the safe and undamaged return of all items. Please note that items that have been used or installed are non-returnable. Do not reuse packing or shipping boxes that have been damaged. Upon receiving the item(s) back, we will inspect them to make sure all parts, including installation instructions and documentation, are returned. Damaged or missing items will be deducted from your refund. Ship all items with signature required and insured. Failure to do so could result in no refund, if it is clear we had not received the item back. All items returned missing instruction manuals, original packaging materials or in an otherwise unsellable condition will not be credited.

Shipping charges are not refundable. If the original shipping charge is indicated on your invoice, your refund will not include that shipping charge. On items over $50.00, as shown on your invoice, and which included shipping charges, the actual shipping charge will be deducted.

Returns are subject to a 25% restock fee to cover handling and repackaging.

Orders that are refused at time of delivery where a shipping expense has been incurred by us, will be subject to no refund of the shipping charge to you and an additional charge for the shipping fee back to us. If for any reason you feel that a shipment is not acceptable, call us immediately at 888-518-9890. In cases of damaged merchandise these shipping charges will be waived, if a successful claim can be filed against the shipper with your assistance.

Any order that is considered special fabrication is not returnable and therefore not refundable, unless the product is damaged or not built as ordered. Only products that are advertised as our standard product line can be accepted for returns. Special order items of non-stocking styles and colors are not returnable.

As we look to increase the number of items being offered on our site, the chance increases that an item may be shown with an incorrect price. We work hard to avoid these errors, but they can happen. If we have made a mistake on an item you are wanting to purchase, we will attempt to honor that price if at all possible. Unfortunately there may be times when we cannot honor a wrong price and, therefore, we reserve the right to cancel any order.

Aluminum Handrail Direct strives to be accurate in depicting all products featured on our website. Specifications are subject to change due to manufacturer’s changes. If specifications must be perfectly accurate and up-to-date, please inquire about current specifications before ordering your product.