Question 1

What handrail styles do you offer?

Accepted Answer

We offer four distinct handrail styles to meet various needs and preferences: AHR Series: A simple, clean design ideal for exterior use but also works beautifully indoors. Perfect for modern and midcentury architectural styles with a comfortable grip and sleek appearance. CHR Series: Our ADA‑compliant continuous handrail system featuring a classic design with wall returns. Building code compliant and designed primarily for exterior stair railing but also suitable for interior use. DHR Series: Features a more rounded profile than the AHR series, offering a polished look and easy grip. Available in various colors and finishes with a comfortable handrail design. OHR Series: Classic round design handrail available in up to 10 colors with satin and textured finish options. Suitable for both indoor and outdoor applications.

Question 2

Are your handrails ADA compliant?

Accepted Answer

Yes, our CHR (Continuous Handrail) series is specifically designed to be ADA‑compliant and building code compliant. The CHR system features wall returns at the ends of the rail to prevent protrusion, making it safer and meeting ADA requirements for continuous handrails.

Question 3

What sizes and lengths are available?

Accepted Answer

Our handrails are available in stock lengths from 3 feet to 14 feet, with custom lengths also available. For lengths longer than 7 feet (84″), handrails come in two pieces with an internal connector and additional wall mount support.

Question 4

How difficult is installation?

Accepted Answer

Our handrails are designed for easy DIY installation. Each handrail kit includes all necessary components: the rail, mounting hardware, screws, and detailed installation instructions. Most customers can complete installation in minutes to hours, depending on the length and complexity.

Question 5

How long do your handrails last?

Accepted Answer

Our aluminum handrails are built to last and come with a limited lifetime warranty against defects in workmanship and materials. Aluminum doesn't rust like steel and maintains its strength over time, making it ideal for long‑term use.

Question 6

Are they really maintenance‑free?

Accepted Answer

Yes, our powder‑coated aluminum handrails require minimal maintenance. The powder coating provides an additional protective layer that resists environmental damage. The only recommended maintenance is periodic washing with soap and water to keep them looking their best.

Question 7

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping to the continental United States on orders over $50. We charge minimum shipping rates to Alaska and Hawaii.

Question 8

Are your products made in the USA?

Accepted Answer

Yes, we proudly manufacture our handrails in the USA using locally sourced aluminum extrusions and components. Our powder coating facilities are located in the Midwest, ensuring quality control and supporting American manufacturing.

Question 9

What kind of warranty do you offer?

Accepted Answer

All our handrails come with a limited lifetime warranty against defects in workmanship and materials. This demonstrates our confidence in the quality and durability of our products.

Question 10

Do your handrails meet building codes?

Accepted Answer

Yes, our CHR series handrails are specifically designed to meet building code and ADA compliance. We stay current with safety regulations to ensure our products meet or exceed required standards.

Question 11

What colors and finishes do you offer?

Accepted Answer

We offer up to 12 versatile powder coating colors across our product lines, including: Satin finishes, Textured finishes, Multi‑color options, Popular colors like Textured Black, Dark Copper, Bronze Sand, and Satin Black. All finishes are durable powder coatings designed to resist dings, scratches, and environmental elements.

Question 12

What's included with each handrail?

Accepted Answer

Each handrail kit includes: The aluminum handrail section, Wall mounts, wall returns and end caps (depending on style), All necessary screws and mounting hardware, Installation instructions. For lengths 72″ and longer, additional wall mounts are included for proper support. Lengths over 84″ include internal connectors and come in two pieces for easier handling.

Question 13

What wall types can I mount to?

Accepted Answer

Our mounting hardware is compatible with all common wall types: Wood, Vinyl, Brick, Stucco, Concrete. We include appropriate screws and anchors for secure mounting on any of these surfaces.

Question 14

What's the recommended installation height?

Accepted Answer

The recommended height for handrail installation is 34 to 38 inches above the nose of the stair tread. This meets most building codes and provides optimal safety and comfort for users of all ages.

Question 15

Can I connect multiple sections together?

Accepted Answer

Yes, you can connect multiple handrail sections using our connectors to create longer continuous runs. This allows for custom lengths beyond our standard sizes while maintaining structural integrity and appearance.

Question 16

How do they hold up in harsh weather?

Accepted Answer

Aluminum handrails excel in all weather conditions. They won't rust, corrode, or lose strength over time. Our powder coating finish provides additional protection against: Salt water and coastal environments, UV radiation and sun exposure, Rain, snow, and temperature extremes, Minor impacts and everyday wear.

Question 17

Can they be used near salt water?

Accepted Answer

Absolutely. Aluminum's natural resistance to corrosion, combined with our durable powder coating, makes our handrails excellent for coastal and saltwater environments. Unlike steel handrails that rust, aluminum maintains its integrity and appearance even in marine conditions.

Question 18

How quickly do orders ship?

Accepted Answer

We strive to ship all orders within 24 business hours of placement. Our efficient processing ensures you receive your handrails quickly to keep your project on track.

Question 19

What shipping method do you use?

Accepted Answer

Due to the size and weight of our products, we primarily use FedEx for shipping and can only deliver to street addresses. For larger orders, we evaluate each case individually to find the most efficient shipping method.

Question 20

What if I refuse delivery?

Accepted Answer

If a package is refused, you will be charged both the original freight amount and any return freight costs. We recommend ensuring someone is available to receive your shipment.

Question 21

How long have you been in business?

Accepted Answer

Aluminum Handrail Direct has over 20 years of experience in the railing business. We were formed specifically to provide high‑quality, maintenance‑free railing products directly to consumers at affordable prices.

Question 22

Why don't I see your products in retail stores?

Accepted Answer

We sell directly to consumers rather than through retail stores. This direct‑to‑consumer model allows us to offer higher quality products at more affordable prices by eliminating retail markups.

Question 23

When are handrails required by code?

Accepted Answer

Handrail requirements vary by location and application, but generally handrails are required for: Stairs with more than 3‑4 steps (varies by code), Ramps and sloped walking surfaces, Certain commercial and public spaces, Areas where accessibility compliance is required. We recommend checking with your local building department for specific requirements in your area.

Question 24

Can I use these handrails for ramps?

Accepted Answer

Yes, our ADA‑Compliant Handrail Components are excellent for ramp applications. Aluminum's strength and durability make it ideal for ramp handrails, whether for residential accessibility improvements or commercial ADA compliance.

Question 25

Do you provide installation support?

Accepted Answer

Yes, our experienced customer service team is available to help with installation questions and product selection. With over 20 years in the industry, we can guide you through any challenges and ensure you choose the right handrail for your specific application.

Question 26

What if I need help choosing the right handrail?

Accepted Answer

Our expert staff can help you select the perfect handrail based on your: Intended use (indoor/outdoor), Architectural style preferences, ADA compliance needs, Installation requirements, Budget considerations. Contact us at customerservice@aluminumhandraildirect.com or 888‑518‑9890 for personalized assistance.

Question 27

Can I get custom lengths?

Accepted Answer

Yes, we offer custom lengths beyond our standard 3‑14 foot range. Contact our customer service team to discuss your specific requirements and get a custom quote.

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